FAQs

 

What information do I need to send when requesting a quote?

Here is the info you might need to have on hand when requesting information about your project: Your company name, your budget (if you have one established), and your delivery date. To help us get you the best options, please tell us how many you think you will need, what colors you have in mind, and if you are looking for something specific.

Not sure how many you’ll need yet? Not sure what would work best for your campaign? We are here to help. Our brand experts can help talk you through your needs and goals how we can best achieve them within your budget and timeline. Contact us here to get started.

 

What type of logo format do you need?

For best results, we request high-resolution logo files in Adobe Illustrator (.ai), EPS (.eps), or PDF (.pdf) format. High-resolution means they should be at least 1MB in size.

Don’t have any of these file types? Our design team can help get your file ready for production. Depending on your design and product needs there may be a small fee.

 

Do you charge sales tax?

Customers in Oklahoma are required to pay sales tax. If your organization is exempt, please supply your Account Manager with your resale certificate prior to placing your order.

 

What type of payments do you accept?

We accept checks, ACH, Visa, MasterCard, AMEX, and Discover.  Pre-payment with a credit card is required for your first order. We offer 30-day terms for approved customers.

 

What if my artwork, design or logo is not in the right format?

Our design team can help get your file ready for production. Depending on your design and product needs there may be a small fee.

 

Do you offer free shipping?

We are not able to provide free shipping at this time, but we don’t upcharge the shipping cost. We use negotiated pricing with UPS, FedEx, DHL and other major carriers to find the best price for each order. Have your own account that you’d rather use? Just provide your account number and preferred carrier when placing your order.

 

Are there any additional fees applied to my order?

Set up fees are typically charged to get your artwork set up on the printing machines. We are very transparent in our price quotes and you will see any/all applicable fees outlined in your quote. We try to minimize these fees as much as possible.

 

How long does it take to receive my order once it’s been placed?

Every order is different. But, generally production time is 7-10 business days after the proof is approved. Some products take longer, but you will be provided an estimate along with your price quote. Rush production services are available for an additional fee.

 


 

Ready to get started? Contact us and get the ball rolling! 

 

 

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